In short: you can return any unopened, unused Makoy product within 7 days of delivery. Opened or used items cannot be taken back, for hygiene reasons. And if your order reaches you damaged, defective, wrong or incomplete, we will replace it or refund it — just tell us within 7 days of delivery.

What we accept

• Product arrived damaged, broken or leaking
• The seal was already broken, or the product was defective on arrival
• Wrong product or wrong pack size delivered
• An item was missing from your order
• Changed your mind — unopened, unused product with the seal intact, sent back within 7 days

What we cannot accept

• Product has been opened or used (unless it arrived damaged or defective)
• Change of mind once the product has been opened, used, or the seal is broken
• Requests raised more than 7 days after delivery
• Damage that happened after delivery — heat, spillage or mishandling
• Results not matching expectations — skincare works differently on every skin type

Who pays the return shipping: if the product arrived damaged, defective, wrong or incomplete, we pay the return shipping. For a change-of-mind return of an unopened product, the return shipping is paid by you.

How to raise a request

1. Within 7 days of delivery, email care@makoy.in with the subject Return Request, or message us on WhatsApp.
2. Send us your order number, what went wrong, and photos of the product and the outer packing. Photos are important — without them we cannot file a claim with the courier.
3. We reply within 1 working day and arrange a pickup, or ask you to send it back if pickup is not available at your pincode.
4. Keep the product in its original packing until the request is settled.

Start a return on WhatsAppEmail care@makoy.in

Both open with your details half-filled — just add your order number and attach the photos.

Replacement or refund

You choose. Once the returned item reaches us and passes a quick check, we either ship a fresh replacement or refund you. Refunds are processed within 2 working days of the check and reach your original payment method as per your bank – UPI and wallets in 1 to 3 working days, cards and netbanking in 5 to 7 working days. For COD orders we refund by bank transfer or UPI.

Cancelling an order

Free, any time before your order is dispatched. Open My Account, go to Orders and click Cancel next to the order. You can also WhatsApp us on 87001 18963, or email care@makoy.in with your order number.

Once the parcel has been handed to the courier it can no longer be cancelled. If you no longer want it you can refuse the delivery, or use the return process above once it reaches you.

If you had paid online, the money goes back to the same account you paid from – UPI and wallets in 1 to 3 working days, cards and netbanking in 5 to 7 working days. Cash on Delivery orders have nothing to refund.

Questions? Write to care@makoy.in or call 0120-6910494. You can also track your order any time.